Privacy Policy

Effective date: June 22, 2026

CoolCare Truck Wash ("we," "us," or "our") operates the website coolcaretruckwash.com and provides truck washing and auto detailing services in the Las Vegas, Nevada area. This policy explains what information we collect and how we use it. We keep things simple: we only collect what we need to respond to you and provide our services, and we never sell your information.

Information We Collect

We collect the information you choose to give us, including:

• Contact form: your first and last name, email, phone number, the service you're interested in, fleet size, and your message. Our contact form is processed by Basin, a third-party form provider, which forwards your submission to us by email.
• Online booking form: your name, phone, email, vehicle or fleet details, preferred date, and any notes. Booking requests are sent to our own booking system (CRM) so we can schedule and confirm your service.
• Phone calls and texts: if you call or text us, we keep the contact details and notes needed to serve you.
• Automatic website logs: our web server records standard technical information such as IP address, browser type, and pages visited. We use this for security and basic, aggregate visitor analytics (server-log based — we do not use third-party advertising trackers on this site).

How We Use Your Information

• To respond to your inquiries and provide quotes.
• To schedule, perform, and confirm truck wash and detailing services.
• To send service-related communications (e.g., appointment confirmations).
• To operate, secure, and improve our website.
• To comply with legal obligations.

How We Share Information

We do not sell or rent your personal information. We share it only with:

• Service providers that help us run the business — for example, Basin (contact-form delivery) and our website/hosting providers — who process data on our behalf.
• Legal authorities when required by law or to protect our rights, safety, or property.

Cookies & Tracking

Our public marketing site does not set advertising or cross-site tracking cookies. Embedded content (such as a Google Map or Instagram reels) may set its own cookies under those providers' policies. Our separate booking/CRM application uses a single sign-in cookie that is only relevant to authorized staff.

Data Retention

We keep your information for as long as needed to provide our services, maintain business records, and meet legal requirements, after which we delete or anonymize it. You may ask us to delete your information at any time (see below).

Your Choices & Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of non-essential communications. To make a request, contact us using the details below or on our Contact page. We will respond within a reasonable time.

Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is 100% secure, but we work to safeguard your data.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The "Effective date" above shows when it was last revised.

Contact Us

Questions or requests about this policy or your information:

📞 (702) 427-3185
📍 Las Vegas, Nevada